FREQUENTLY ASKED QUESTIONS
What information should I bring for my appointment?
Please bring your insurance cards and all current medication bottles (or a complete list including doses) and note any refills that may be needed at each office visit.
How can I reschedule or cancel my appointment?
You will need to contact the scheduler for the department where your appointment is scheduled.

Family Practice - 540-678-2854
Internal Medicine - 540-678-2833
Cardiology - 540-678-2847
Infectious Disease - 540-678-2806
What are your hours of operation?
Selma Medical Associates' office hours are:
   Monday through Friday, 8:00am to 5:00pm

Family Practice:
   Monday through Friday, 8:00am to 5:00pm
   Dr. Snelgrove - Wednesday, 8:00am to 8:00pm
   Dr. J. Judd Flack - Tuesday & Thursday, 7:00am to 7:00pm
   Dr. Flack - Monday, Wednesday, & Friday, 7:00am to 7:00pm

Cardiology and Internal Medicine:
   Monday through Friday, 8:00am to 5:00pm

In-house Laboratory:
   Monday through Friday, 7:00am to 5:00pm

Open Door Clinic:
   Monday through Friday, 7:00am to 7:00pm
   Saturday, 9:00am to 1:00pm

We are closed on the following days:
   New Year's Day
   Apple Blossom Festival (Friday and Saturday)
   Memorial Day
   4th of July
   Labor Day
   Thanksgiving
   Christmas Eve & Christmas Day
Why have I received a statement from Selma Medical?
If you are unsure about a bill you have received, please feel free to call our billing department at 540-678-2837 and one of our representatives can explain the charges to you.

One common example of confusion is when a study is referred to one of our doctors for reading. We bill the patient for this service.
Why were my charges not covered by Medicare?
Vaccinations other than flu, pneumonia, and hepatitis B are typically not covered by Medicare. Preventive exams other than your "Welcome to Medicare" Exam and annual wellness visits are also not covered by Medicare.

Your "Welcome to Medicare" Exam is a preventive visit within the first 12 months of Part B coverage. This visit is covered by Medicare.

If you have further questions, you can visit the Medicare website or feel free to call our billing department at 540-678-2837.
What if I cannot afford to pay my medical bill?
If you are having trouble paying your medical bill, we do offer payment plans and other assistance depending on your situation.

Feel free to call our Billing department at 540-678-2837 to talk to a representative about your options.
How can friends or family access my health information?
To allow anyone other than yourself access to your records or make requests, you must fill out an Authorization for Disclosure of Health Information form, listing anyone you wish to have access to your account, and bring the form to Selma Medical or fax it to our Medical Records department at 540-678-2859.
How can I have my records sent to someone?
To have your records sent out, you must fill out an Authorization for Disclosure of Health Information form and bring the form to Selma Medical or fax it to our Medical Records department at 540-678-2859.
How can I get my medication refilled?
If you have an appointment before you run out of medication, you may ask your doctor for a refill. Otherwise you should contact your pharmacy who will work with us to get your medication refilled. Please allow at least 72 hours, or up to 1 week for written prescriptions, to process your refill request.
What should I do if I run out of refills?
You should contact your pharmacy who will work with us to get your medication refilled. It may take up to 72 hours or up to 1 week for written prescriptions to get your medication.
What do I need to do to prepare for a fasting lab?
Eight (8) hours prior to your fasting lab, you cannot eat or drink anything except for water, black tea, or black coffee. Please do not allow yourself to become dehydrated.
What should I do if there is inclement weather?
You should call our main line at 540-678-2800, and if there is a delay or closing, there will be a message explaining the situation. Also, any appointments that are scheduled during that time must be rescheduled.

You will need to contact the scheduler for the department where your appointment is scheduled.

Family Practice - 540-678-2854
Internal Medicine - 540-678-2833
Cardiology - 540-678-2847
Infectious Disease - 540-678-2806
FORMS
We have made several forms available online. You can email your completed forms or questions to our Medical Records Department at medicalrecords@selmamed.com
Authorization for Disclosure of Health Information
To give Selma Medical rights to retrieve records from an outside provider.

Authorization to Release Medical Records
To give Selma Medical rights to send records to an outside provider.

Authorization for Use and Disclosure
To authorize Selma Medical to share your medical information with other individuals.

Notice of Privacy Practices
FINANCIAL & INSURANCE INFORMATION
Financial concerns are understandable when seeking medical care but should not become a barrier to receiving services. Often, medical insurance will cover some, but not all, medical costs. Co-payments, deductibles and other non-covered expenses are the responsibility of the patient at the time of service. Your personal check, Visa, Discover, or MasterCard are gladly accepted as forms of payment. Our Billing Department is open Monday through Friday from 8:30am until 4:30pm to help you with insurance and financial issues. If your insurer requires pre-certification for hospital procedures or diagnostic tests, please notify our Billing Department prior to the procedure. Please bring all insurance cards and any claim forms your employer may require. Should your insurance carrier withhold payment or partial payment of your claim for any reason, our Billing Department will assist you in obtaining an explanation from them. Selma Medical Associates, Inc. participates with most regional insurers and PPOs. Please refer to your provider directory to confirm our participation in your plan or, if you do not see your insurance company listed to the right, call our Billing Department at 540-678-2837 for further information.
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